List IVR Application

List IVR Applications

The following is list for IVR applications:


 
Automotive and Towing Services

  • Dealer Information -Provide dealers car pricing and other information.
  • Car Status - Provide car repair status to owners, so that they know if the vehicle is ready for collection.
  • Payment - Allow Customers to pay bills over the telephone to reduce time when picking up the vehicle.

 

Banking

  • Bank Information - Provide banking information to customers including hours, services provided and locations, etc.
  • Telebanking - Allow customers to securely access their account details, transfer funds and make payment etc.
  • Card Enablement - Allow customers to access to their banking account, check their credit card information securely and cancellation of card
  • Call Routing - Route calls to the proper person/department within a Bank/Office.

 

 Customer Service

  • General Information - Provide general information to customers including operating hours, mailing address, driving directions, staff directory, services information, etc.
  • Reminders - Remind customers of appointments, late bills, upcoming events, fund raising efforts, general information.
  • Order Processing - Allow customers to place order over the telephone automated.
  • Credit Card Processing - Allow customers to pay bills via the telephone
  • Customer Survey - Survey customers to provide better customer services
  • Bill Collection - Remind residents regarding payments due, and provide automated payment service.


Customer Products

  • Product Registration - Allow automated registration of products.
  • Recall Information - Allow information about product recall.
  • Shipment Status - Allow customer to find information about shipments.

 

Call Centre

  • Customer Satisfaction Surveys - Survey patients for quality assessment and increase customers’ satisfaction.
  • Employee Screening - Perform initial candidate interviews for job screening.
  • Call Center Automated IVR Functionalities - Provide automated account/company information to callers to reduce calls from live agents.
  • Call Center Routing - Route calls to the proper call center agents based on customer’s requirements.

 

Education

  • Parent Information - Provide information on upcoming events, child's homework, leaving down messages for teachers, student grades, and test time table etc.
  • Student Information - Provide information on upcoming events, homework info, school holidays, etc.
  • Surveying - Provide survey on the quality of the teachers, cafeteria, bus services etc.
  • Notification - Notify Parents about child absence, school holidays and upcoming events.

 

Entertainment

  • Ring Tone Services - Allow callers to download ringtones to their mobile phone.
  • Lottery - Allow callers to play the lottery through their phone.
  • Radio - Allow callers to listen to the radio through the phone.
  • Ring Back Services - Allow callers to choose their ring back tones that will be used when callers dial their number.
  • Horoscope - Allow callers to listen to their horoscope.
  • Music Messaging - Allow callers to dedicate a music message to their love ones, friends, etc.
  • Dating - Allow callers to listen to dating profiles, and live chat with other people.
  • Chatting - Allow one to one chatting, or conferencing with many people together (sports chat, political chat, current events chat, etc.)
  • News - Provide up to date news to the callers.
  • Weather - Provide the current weather service to callers.
  • Voice SMS - Provide a facility for callers to record a message and forward the nessage to the requested party.
  • Quiz - Provide telephonic quiz and give away prizes to winners


Healthcare

  • Medical Transcription Services - Allows doctors to record transcriptions, which can later be listened to and documented by a medical transcriber.
  • Automated Prescription Filling - Allows pharmacies to allow for automated prescription filling services for patients.
  • Patient Reminders - Remind patients of upcoming appointments or to take their medicine on time.
  • Off Hours Auto Attendant - Provide emergency information for patients during off hours.
  • Patient Surveys - Survey patients for quality assessment and increase customers’ satisfaction.
  • Bill Collection - Remind residents of payments overdue, and provide automated payment service.

 

Human Resources

  • Employee Screening & Recruiting - Perform initial candidate interviews for job screening.
  • Employee Satisfaction - Provide surveys to employees to motivate employees.
  • Employee Time Clock - For employees working on the go, allow them to clock in/out via telephone.

 

Retail Stores

  • Dealer/Store Locator - For a multi-chain stores, provide the nearest store information based on phone number or zip code.
  • Store Information - Provide store hours, department routing and directions.
  • Specials/Discounts - Provide information of discounts in the store.
  • Appointment Confirmation - Allow customers to confirm upcoming appointments.

 
Political Campaigns

  • Candidate Awareness - Broadcast candidate information to the community for name identification, and voting information.
  • Mailer Notification - Notify recipients that mails have been sent out, and look out in the mail for it.
  • Survey - Allows voters to let candidates know what issues are important to them.


Township/County Government

  • Community Awareness - Provide Inbound/Outbound services to inform the community about upcoming events, functions, changes to the laws, etc.
  • Emergency Notification - Call residents to inform them about an emergency (Tornado, Hurricane, Snow, Storms, etc.)
  • Services Provided - Provide callers with information on what services the township offers.
  • Department Routing - Route callers to the proper department within the Municipality Offices.
  • Parking - Allow callers to pay metered parking through the phone
  • Bill Collection - Remind residents about payments due, and provide automated payment service.


Security & Emergency

  • Emergency Notification - Call residents to inform them about an emergency (Tornado, Hurricane, Snow, Storms, etc.)


Travel & Lodging

  • Hotel Booking - Provide ability to callers to book their hotel reservations through the phone.
  • Special/Deals - Let callers know about special travel deals and services.
  • Hotel Locator - For multi-chain hotels, provide the nearest hotel information based on the state/zip code.

 

Hotel and Resort

  • Hotel Billing System - a system to bill the calls of rooms in hotels
  • Hotel Reservation System - Provide ability to callers to book their hotel reservations through the phone.
  • Information - Provide information about price of rooms and for event etc.


Police & Parking

  • Traffic ticket service - Allow violators to pay traffic tickets over the phone.
  • Notification - Notify community of suspicious individuals or warnings.
  • Parking - Allow callers to pay meter parking through the phone.


Transportation (Bus, taxi, airlines etc.)

  • General Information - Provide information about Services, Rates and Specials Offered.
  • Schedule Information - Provide up to date information about Train/Place/Bus arrival and departure Information.
  • Bookings – Taking down ticket bookings for Train/Plane/Bus.
  • Complaint Booking - Allow customers to file a Service/Billing Complaint so that it is traceable and accountable.
  • Survey - Allows customers to provide Service/Products/Suggestion Feedback.
  • Call Routing - Route calls to the proper person/department.


Telephone Companies

  • General Information - Provide information about Services, Rates and Special Offers.
  • Account Information – Provide information about customer account, including balance due, minutes used, etc.
  • Number Change Notification - Notify callers that phone number has been changed.
  • New Number Notification - Notify callers that the phone number has been changed, and play out the new number.
  • Bill Collection - Remind residents of payments due, and provide automated payment service.
  • Complaint Booking - Allow Customers to file a Service/Billing Complaint so that it is Traceable and Accountable.
  • Survey - Allows customers to provide Service/Products/Suggestion Feedback.
  • Call Routing - Route calls to the proper person/department.
  • Calling Card - Provide international call services with credit.

 

Testing and Interviewing

  • Phone Surveys - able to automate call list of customer and record each question response for later transcription and analysis.
  • Telephone Interviews - able to automate call and provide interview questions.